Holgate House, a specialist residential care home in York, has been rated ‘Good’ overall by the Care Quality Commission (CQC) following its latest assessment.
Holgate House, operated by Milewood, is a residential care service supporting adults with learning disabilities and mental health conditions.
The home was rated ‘Good’ Which is an improvement from its Requires Improvement inspection in April 2023.
The report stated: “Care was kind, respectful and person-centred, and people told us they were treated with dignity and as individuals.”
It also noted: “There was an inclusive and welcoming approach at the service to ensure everyone felt valued and differences were embraced.”
The report commended the leadership at home stating: “Leaders and the culture they created promoted high-quality, person-centred care.”
Inspectors found people felt safe living at the service, supported by a consistent staff team who knew them well and responded promptly to their needs. They also recognised improvements in leadership, with people, staff and professionals reporting positive changes in the culture of the service and governance systems being strengthened to support continued improvement.
Jo Rowntree, registered manager at Holgate House, said: “Achieving an overall ‘Good’ rating is a testament to the hard work and commitment of the team.
“It reflects the compassion, professionalism and dedication our team shows every day to ensure people feel safe, respected and valued.
“We have worked hard to create an environment where people are supported to make their own choices, maintain their independence and enjoy fulfilling lives.
“The report highlights the positive progress made across the service and provides a strong foundation for continued improvement.”
Martyn Heginbotham, chief executive of Milewood, said: “This is an important milestone for Holgate House and demonstrates what can be achieved through strong leadership, committed colleagues and a clear focus on continuous improvement.
“The CQC has recognised not only the overall quality of the service, but also the progress made.
“I would like to thank every member of the team for their hard work and commitment, and we will continue supporting them as they build on this success.”
