Willow Tree House
- Calf Close, Haxby, York, North Yorkshire, YO32 3NS
- 01904 765 157
Willow Tree House is a supported living service based in Haxby, York. We promote independence and dignity in everyday life, supporting people to build confidence, life skills, and a strong sense of wellbeing.
Tenants benefit from excellent community links, with access to local colleges, places of work, and meaningful activities that support personal development and progression toward greater independence.
The service is well located, just a 15 minute bus journey from York city centre. Strong public transport and rail links make it easy for tenants to travel across York and beyond, supporting choice, freedom, and independence.
Willow Tree House also has close links with other supported living services in York. Weekly shared activities help tenants build friendships, confidence, and social skills in a supportive environment.
Activities vary regularly and may include days out, local events, group activities, and weekend experiences, all supported by a dedicated staff team.
Our focus is on helping individuals enjoy a full, active life while feeling safe, supported, and valued in their home.
Registered Manager – Kate Smith
A home from home...
At Willow Tree House everything we do is based on choice. The Tenants choice of activity, their choice of meals, their choice on clothing to name a few. However, it doesn’t stop there. We use a multi-agency approach to help design and collate an individual’s care plan to best support their needs. Individuals staying with us get to choose every detail that is included in this, alongside which family & friends have an input.
We cater to a wide range of needs here at Willow Tree House, from Autism, Asperger’s, Mental health diagnosis. There is nothing our staff cannot handle. Our staff team is rigorously trained in all aspects of care. We receive specialised training to deal with complex situations and needs, as well as comprehensive training on how to deescalate behaviours that may challenge.
Our team of highly skilled and trained staff will work alongside individuals to help create, maintain, and adapt a routine that best serves the individual Tenant so we can help them on their road to independence. We have previously made “timetables” at Tenants behest to allow them to have a visual representation of tasks that they would like to complete, and a realistic timescale to allow them to reach this goal.
Why choose Willow Tree...
Willow Tree House and lodge is 2 detached houses that covers three floors in the lodge and 2 floors in the house. We’re located in a cul de sac in the popular village of Haxby, Within 2 minutes walking distance we have a Co-op, a lovely local Café, a Post Office, hairdressers, and a local butchers and green grocers. All of this surrounds a gorgeous local park with a large playing field.
We have 2 large, enclosed carparks and a large communal garden to the side of the property. We can accommodate 14 Tenants in self-contained flats which boast integrated appliances, fully equipped shower rooms and a communal living space.
Willow Tree House is accessible to all, with a large carpark & small accessibility ramp to the front of the house. The garden is accessible through two gates attached to the property. In the lodge we have three floors, with three flats being on the ground floor, three flats on the first floor and two further flats on the top floor. These are accessible via a main staircase going across the three floors. In the house we have 2 separate staircases to access the 4 flats on the top floor and on the ground floor we have 2 further flats along with the communal lounge.
Willow Tree House has a fully trained staff team that ensure we excel in the Health & Safety of our home, ensuring we not only meet Government Legislation, but exceed it too. Staff have regular supervisions to test knowledge regarding working in the Social Care sector, and we also support staff with yearly appraisals, allowing staff to set attainable goals regarding their career. Staff training ranges from NVQ Level 2 Diploma’s in Health & Social Care, to Level 5 NVQ in Care Management. Staff have also undergone specialist NVQ Level 2 Safeguarding of Vulnerable Adults Training, and enhanced Medication Administration training alongside the company training.
Our Values
Warmth and Friendship – Excellent interaction between staff and service users
Optimism and Future – Work towards a future of improvement and enrichment
Honesty – Open and honest with each other and ourselves
Enterprise – Freedom to initiate new ideas from everybody at every level
Accountability – Take ownership and never make excuses
Respect – Based on mutual respect between individuals
Trust – Essential foundation of any relationship