Oxbridge House

Oxbridge House is committed to developing a culture that values the service users We feel it is important to involve people in this way because: All service users have the right to know who, will be entering their home and taking responsibility for their care, support and wellbeing that will be provided to them by the staff. We recognise that qualifications and skills are especially important to effective care and support, but also that the relationships which staff build up with service users are equally as important. We want service users to feel comfortable and confident that all staff we employ will have qualities of empathy, understanding and skills to support them to have a good quality of life. 

All employees will have a willingness to work positively, respectfully, and effectively with service users and their colleagues and demonstrate their ability to manage changes in their work priorities. Oxbridge House prides itself on the support offered to our service users in accessing social activities, work placements and opportunities within the community. You can view some of our service users progress and achievements in the quarterly issue of the Milewood messenger or in their personal achievement file.

All service users of Oxbridge House will be encouraged to participate in monthly service users’ meetings. This is an open forum used to discuss, issues, ideas and suggestions raised by the service users. All service users have an individual hospital passport which will go with them to any medical appointments the hospital passport explains the service user’s specific health, needs and requests and medication. The Passport is written in a format that is easy read. Staff spend time with the service users developing trusting relationships and will treat all service users with dignity, respect, privacy and reassurance when visiting medical appointments. 

We will pursue to deliver a high quality of care and support to our service users enabling them to live well, maintain their independence, benefit from their local community, and remain safe. Staff have shown both commitment and loyalty, putting their own wellbeing at risk to ensure a consistency of care and keeping the home operating at a high standard.