Sutherland House
- 70 Heworth Green, York, YO31 7TQ
- 01904 414 935
Sutherland House is a supported living service that promotes independence and dignity in everyday life. We support individuals to build confidence, life skills, and wellbeing through meaningful routines, activities, and community involvement.
The service benefits from strong local links, including a developing job scheme in partnership with a local café. This provides valuable work experience and transferable skills to support progression into employment and greater independence.
Sutherland House is ideally located just a 10 minute walk from York city centre. Excellent public transport and rail links support easy travel across York and beyond, encouraging choice and freedom.
Individuals also have strong connections with other supported living services in York. Weekly shared activities help build friendships, confidence, and social skills in a supportive environment.
Activities vary regularly and may include bowling, cinema trips, group outings, and seasonal events, all supported by a dedicated staff team.
Our focus is on supporting people to live active, fulfilling lives while feeling safe, valued, and supported in their own home.
Registered Manager – Kate Smith
A home from home...
At Sutherland House everything we do is based on choice. The Service Users choice of activity, their choice of meals, their choice on clothing to name a few. However, it doesn’t stop there. We use a multi-agency approach to help design and collate an individual’s care plan to best support their needs. Individuals staying with us get to choose every detail that is included in this, alongside which family & friends have an input.
We cater to a wide range of needs here at Sutherland, from Autism, Asperger’s, Mild to Sever Learning Difficulties. There is nothing our staff cannot handle. Our staff team is rigorously trained in all aspects of care. We receive specialised training to deal with complex situations and needs, as well as comprehensive training on how to deescalate behaviours that may challenge.
Our team of highly skilled and trained staff will work alongside individuals to help create, maintain, and adapt a routine that best serves the individual Service User so we can help them on their road to independence. We have previously made “timetables” at Service Users behest to allow them to have a visual representation of tasks that they would like to complete, and a realistic timescale to allow them to reach this goal.
Why choose Sutherland House...
Sutherland House is a detached terraced house that covers three floors. We’re located on Heworth Green, right next door to one of the best pub grub places in York, The Heworth Inn (formerly The Shoulder of Mutton). Within 2 minutes walking distance we have a Co-op, a lovely local Café, a Post Office, hairdressers, and a multitude of takeaways. All of this surrounds a gorgeous local park with a bowel green in the centre.
We have a beautiful Willow Tree in our front garden, which also has space for 8 cars to be parked across the carpark & gravel. We can accommodate 7 Service Users in self contained flats which boast integrated appliances, fully equipped shower rooms and a communal garden.
Sutherland House is accessible to all, with a path & small accessibility ramp alongside the home leading to the back entrance/communal garden. We also have a beautiful originally tiled floor mosaic upon entering through the front entrance. We have three floors, with three flats being on the ground floor, two flats on the first floor and two further flats on the top floor. These are accessible via a main staircase going across the three floors.
Sutherland House has a fully trained staff team that ensure we excel in the Health & Safety of our home, ensuring we not only meet Government Legislation, but exceed it too. Staff have regular supervisions to test knowledge regarding working in the Social Care sector, and we also support staff with yearly appraisals, allowing staff to set attainable goals in regard to their career. Staff training ranges from NVQ Level 2 Diploma’s in Health & Social Care, to Level 5 NVQ in Care Management. Staff have also undergone specialist NVQ Level 2 Safeguarding of Vulnerable Adults Training, and enhanced Medication Administration training alongside the company training.
Sutherland has a Registered Manager, Deputy, two Seniors and a staff team of skilled support workers to ensure we meet all the needs of our Service Users, no matter what.
Our Values
Warmth and Friendship – Excellent interaction between staff and service users
Optimism and Future – Work towards a future of improvement and enrichment
Honesty – Open and honest with each other and ourselves
Enterprise – Freedom to initiate new ideas from everybody at every level
Accountability – Take ownership and never make excuses
Respect – Based on mutual respect between individuals
Trust – Essential foundation of any relationship