Holgate House
- 139 Holgate Rd, Holgate, York YO24 4DF
- 01904 654 638
Holgate House is located on Holgate Road in York. It is a large, terraced property on an attractive street which is within easy walking distance of the local town and many local shops.
Nominated individual – Jill Roberts
About Holgate House
As part of Holgate House’s ideals, we try to source local charities, businesses and tourist attractions, to find new and exciting ways to improve the lives of the individuals living here. With a dedicated staff team who always has their finger on the pulse with local events, large or small, near or far.
These typically include popular pub visits, attending local clubs and societies and ‘retail therapy’. There are also several leisure pursuits or local tourist spots available for service users on a regular basis, such as:
- Walking
- Gardening
- Discos
- Cinema
- Swimming
Being near the centre of York means all the famous attractions such as the castle walls, are all within a short walking distance.
Holgate House encourages all its service users to live their best lives, constantly looking for new ways to engage them in local projects, decoration of the home and various local placements.
A home from home...
Holgate House is a vastly experienced provider of supporting people with more complex needs, including those with profound and multiple learning disabilities, physical or mental, and challenging behaviour.
Our varied range of service users has a multitude of different needs and support that we aim to supply them with on a day-to-day basis, from simply being able to sit with a coffee and have a chat, to taking out larger groups of individuals on trips to the coast.
Our highly trained team consists of committed individuals who are passionate about meeting the practical, social and emotional needs of the service users in their care and often go the extra mile to ensure daily life is as fulfilling for them as possible.
Our service users have choices too – such as deciding how your home is run, choosing your support workers and picking how you want to decorate your bedroom.
Holgate House is incredibly proud of its “Good” rating with CQC and strives to maintain the high standards we have set ourselves. We have many success stories of individuals who have lived here and moved on to be independent or improved their quality of life, and we’d love to create & share in new ones!
Why choose Holgate House...
Holgate House has 4 single occupancy flats/bungalows, including a bedroom/lounge, kitchen, and an en-suite bathroom.
Holgate House also has 3 independent flats with a bathroom, en-suite, and a shared communal kitchen/lounge.
Holgate House also has 14 flats/rooms with en-suite for the more dependent individuals. In total, Holgate can accommodate 23 service users.
Holgate House has a large lounge, dining room Kitchen and also laundry facilities. Holgate has a cash office, manager’s office, medication room, and toilets for staff and visitors. Holgate House does not have a passenger lift, and all floors are accessed by stairs only. There are 13 ground floor flats, and 2 bungalows. Holgate House is higher than the footpath on the road, however, there is a disabled ramp in place.
Holgate House has a large staff team which includes a Home Manager, Deputy Manager, Administrator and 2 Senior Support Workers. Staffing at Holgate House completes only waking shifts day and night. Staff qualifications range from Level 2 in care to Level 5 in Care Management – there is a training plan in place and staff are encouraged to continue with their professional development.
Holgate House completes weekly health and safety checks to ensure our environment is always a safe and enjoyable place to be.
Our Values
Warmth and Friendship – Excellent interaction between staff and service users
Optimism and Future – Work towards a future of improvement and enrichment
Honesty – Open and honest with each other and ourselves
Enterprise – Freedom to initiate new ideas from everybody at every level
Accountability – Take ownership and never make excuses
Respect – Based on mutual respect between individuals
Trust – Essential foundation of any relationship
This service is currently rated Requires Improvement by the Care Quality Commission (CQC). This rating relates to an inspection done on the 2 June 2023
A Requires Improvement rating does not mean that people are unsafe or that care is not being delivered. It highlights areas where the CQC has identified opportunities for further development.
Since the inspection, we have worked closely with our internal quality team on a service improvement plan which focussed on the areas raised in the inspection and was overseen by senior leaders. We carry our regular audits which ensure continued compliance and best practice.
We remain fully compliant with CQC regulations and are committed to continuous improvement. Our priority is, and always will be, to provide safe, person centred care that supports people to live happy, independent, and fulfilling lives.